In today’s social media-driven environment, a crisis showing up on your organization’s doorstep is more likely to happen than not. The best defense is a detailed and approved crisis communication plan, but what if you don’t have one?

In this webinar, crisis communication expert Mindy Hamlin will walk you through a 10-step process you can use to manage an event that threatens your company’s operations, reputation, or both.

In this talk, you will learn:

• A 10-step plan for responding to a crisis
• Tips to ensure your organization emerges from the crisis with its reputation intact
• A strategy for writing crisis-related messages