Join us to hear from Stan Phelps on “How the little things can make the biggest difference in customer experience and the 10 keys to driving loyalty & word-of-mouth”.  Stan Phelps has a unique perspective on customer experience and employee engagement based on over 20 years of brand and agency experience.  After completing his JD/MBA at Villanova, Stan progressed through sales and marketing roles around the world at IMG, adidas, PGA Worldwide Exhibitions and Synergy.